FAQ’S

We started Veterans after having frustrating experiences trying to get hail damage fixed on our own cars.

Our entire process is designed to remove the pain points of getting your car restored:

Finding a shop that has a good reputation and availabilty. We built a network of shops from Colorado Springs to Wyoming so we can find a spot for your car to be fixed as quickly as possible. We vetted each shop, from reviews, to being in good standing with the State, to their insurance and licensing status and more.

Dealing with insurance companies. Communicating with insurance adjustors and companies can be frustrating, especially after a big storm. During the Covid shutdown, many insurance companies moved from employee adjusters to contractors, which makes getting in touch even more difficult. We have years of experience understanding how to facilitate contact so you don’t have to.

Getting a rental car. Such a pain! If you have rental car coverage, we will arrange for the rental for you. No more shopping around for a rate that will be covered! We also decided to help customers who don’t have rental coverage but need something to drive while their car is in the shop.

Communicating with the repair shop. We wanted to know where our car was in the process. But getting hold of the right people at the repair shop was cumbersome and time-consuming. So, we are your point of contact with the shop, providing you updates at every step along the way.

Did you know that hail the size of a dime or bigger can damage your vehicle:

Paintless dent repair (PDR) is both a science and an art that leaves you car’s original factory finish intact.

Skilled techs use a metal-on-metal process that reverses dents without cracking the paint, so PDR can be used on both steel and aluminum. Your car will mostly likely look brand new!

NOTE: Although some parts of hail repair might need to be done by a body shop—replacing a hood or roof, for example--most hail damage can be fixed through PDR. The Veterans Network Partner assigned to repair your vehicle will assess the damage. If they determine some or all of the repair needs to be done by a body shop, we’ll contact you about next steps.

PDR is safer for your paint. When you use a PDR specialist like Veterans’ Netowrk Partners, it’s highly unlikely that your car’s finish will be damaged. The PDR process massages dents from behind the panel. Also, paint on vechicles today is far more flexible than in the past.

The dents will not come back. Formed and stamped metal, like doors, hoods and trunk lids, carries memory at the molecular level. Once a dent has returned to its original state of rest, it wont return. The metal is as strong as it ever was.

Insurance companies prefer PDR. Because your vehicle’s original paint is not disturbed, your manufacturer’s warranties remain intact, and the value remains high. PDR is endorsed by ALL manufacturers and ALL insurance companies.

No Carfax report. Body shop hail repair can often break the paint, which means the repair must be reported to Carfax. And of course, those reports will affect the value of your vehicle. PDR restored vehicles aren’t reported.

Faster repair times. Repair time depends on a few things:

The severity of damage. Light to moderate damage may take 12-14 days, often less. Severe damage that needs body work, replacement parts and paint can take 3-4 weeks or more.

Shop availability. Repair shops are slower in between about October and March, depending on your location. If your area just had a big hail storm, shops can get booked out. (Veterans can help with wait times due to our exclusive shop network.)

Strong warranty. All the work performed on your vehicle comes with a lifetime warranty for as long as you own it.

Hail damage will lower your car’s value. Even a few dents will drop the resale value. If you’re on a lease, it’s even more important to fix it.

Step 1: Veterans Initial Inspection

We will set up a convenient time to come to you for an inital assessment of your vehicle’s hail damage. We’ll determine whether we think your vehicle has enough value to cover the extent of the damage without it being totaled out.

If we believe it can be fixed, you’ll sign our contract, and we’ll assign your vehicle to the repair shop that’s right for your car.

Step 2: File a claim with your insurance company

If you haven’t already filed a claim, Veterans can do this for you.

If you have filed a claim, you’ll provide us with the claim number and contact information.

Step 3: Insurance adjuster inspection

We’ll help you get your car to your assigned shop, where professional lighting will allow your insurance adjuster see all the tiny dents without glare, dirt or shadows.

The adjuster will write up an initial estimate for repairs and provide it to the shop.

Step 4: Repairs

Here’s where the real work begins. The repair shop will do a deep inspection for any hidden damage. If they find more to fix, they will submit a request for supplemental payment.

Then, they’ll start the PDR process.

When the work is done, they will do a quality check of all repairs, then let us know your car is finished.

Step 5: Basic detail

We want you to get your car back in beautiful condition. That means we include a complimentary, basic detail—exterior wash, vacuum, interior wipe down, etc.

Step 6: Your car goes home!

When your car is ready, we’ll be in touch to bring it to you and pick up any rental or loaner vehicle.

Yes! We cover your deductible up to $1,000. We want to remove barriers for you to fix your hail damage.

Your vehicle must be covdered by a comprehensive policy. This type of insurance covers repairs that are not caused by you or another driver. If you don’t have this insurance, we may still be able to help you do partial repairs with self payment.

You might also have rental car insurance, which will cover the cost of a vehicle up to a certain dollar amount per day.

No! Hail damage is classified as a ‘No Fault’ comprehensive claim. By law, insurance companies can’t change rates, increase deductibles, or drop your policy.

If you owe a balance on a car loan, you are legally obligated to fix the damage.

If you own your vehicle outright, you can keep the check. However: If you’re in an accident later or suffer more hail damage, that pre-existing damage will negatively affect your settlement.

The best compliment you can give us is to refer your friends and family to Veterans. To say thank you, we offer a $100 referral bonus for every vehicle that goes under contract and finishes the process.